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1229574's avatar
1229574
21 hours ago

White screen crashing without mods?

Platform: PC

Mods: Yes

Game Version: Most Current

I purchased Get to Work, Dine Out, and Toddler Stuff. When I opened my game, everything loaded in, proving it was downloaded. I got the little pop ups and everything. Then I got the Pixel stuffie and clicked Resume Game. I loaded in but my game immediately crashed. Then when I tried to open my game, I got a white screen for ~5 seconds and then it crashed.

This issue persisted after:

  • I removed mods.
  • I removed mods and cleared my localthumcache, resource.cfg and my localsimscache.
  • I repaired the game.
  • I made a new folder using SimsAfterDark's method and repaired the game.
  • I updated my drivers.
  • I cleaned my user folder.
  • I changed the OneDrive settings.

I don't know what to do at this point. Any advice?

crashing
launching

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    17 hours ago

    1229574​  Does the SAD method of creating a new folder involve adding anything to it?  Because if so, please try again, but keep the folder clean, as in, no content added to it at all.

    If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Please also let me know what OneDrive settings you changed.

  • 1229574's avatar
    1229574
    10 hours ago

    This is the Sims After Dark method: How to Folder Refresh & Game Repair - Sims After Dark I followed the instructions they'd written down for Steam exactly.

    I paused OneDrive sync for two hours and then tried to launch the game, to no success. 

    I don't know how to share my dxdiag.txt file. I saved it to my desktop exactly as you said but I do not have a paperclip icon on my toolbar and when I try to drag it into this box I get an error message saying "The File DxDiag.txt" is not allowed.

    This is my toolbar.

     

  • 1229574's avatar
    1229574
    7 hours ago

    I have now reinstalled the game. I can get to the main screen but it immediately crashes. 

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