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Rising Rookie

Re: [CURRENT ISSUE] Sims 4 doesn't start - No Error Message (Patch 1.68.154)

As I am not the most computer proficient person, I had my PC guy help me. (I just did not feel comfortable doing it myself). He tested and found that Hitman Pro Alert was the issue. He stated that the reason for this is a common virus delivery is a benign program will open the virus program, so when the Origin App went to open the Sims4 app from inside it triggered on that behavior. He added the exceptions to the Hitman Pro Alert and the anti virus (Avasti that he just installed) for good measure. Everything seems to be running now.

Thank you for the direction to point towards.

Greatly Appreciate the help

PS Hitman Pro Alert could be disabled. I just could not find where to go to disable but he could.

2 Replies

MonkeyHouseCrew
5 years ago
For anyone figuring out how to get this passed HitmanPro.Alert, you need to go to Exploit Mitigations, then Applications, then "Add Exclusion". to both your Origin.exe, as well as the exe file for The Sims 4 which at this point is called "ts4_x64.exe". I found it in: Origin Games -> The Sims 4 -> Game -> Bin -> ts4_x64.exe.
Good luck!
crinrict
Hero+
5 years ago
@MonkeyHouseCrew Thank you. Added that to the first page.