Forum Discussion

Re: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC)

@mko060811  Glad to hear you fixed it.

@MrsB15  I've merged your posts with the master thread.  Please see the first post on page one.

@HushPuppy305  The first screenshot doesn't show properly for me, but for the second one, I'd move the entire Tray folder out, let the game generate a new one, and move over only the properly-named files, nothing with Copy in its name.  If the saves folder looks like that, I'd do the same.  If it's easier, start with a subset of these files.  Don't delete anything yet; this is just to see what shows up.

And again, saves need to be named Slot_ followed by an eight-digit hexidecimal (0 to 9, a to f) number followed by .save , with nothing else in the name.  The files that end in .verx are backups of the save with the same number, so keep those for now in case you need one of them.

2 Replies

  • HushPuppy305's avatar
    HushPuppy305
    Rising Novice
    2 years ago

    @puzzlezaddict I have done the saves folder but the trays folder has over 700 items in it. Is there an easier way to transfer them or do I have to sit and go through each file one by one? Also, I know you said that the saves files need to contain" Slot", an eight-digit hexadecimal number, and finally ".save", however, the most recent ones that occurred after my issue started are labeled as  "Legacy.save". Does that mean anything?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @HushPuppy305 The saves that have Legacy in the name must have been manually renamed; the game wouldn't do that and couldn't read the files.  You can test them by deleting everything after .save .

    For the Tray files, sort the folder by modified date and test groups of files with the same date.  Saving an item to your Library creates several files (how many depends on the item), all with the same creation date, and all of these need to be present for the Library item to work properly.  So you'd transfer one group at a time rather than one file.

    However, it's not necessary to test each group individually.  I'd do with the first one just to make sure the game can read these files at all, but after that, you can try larger batches of files at once.

    I would still set aside anything with Copy in the name—don't delete it, but put it in a different folder somewhere out of the way.  If you're missing some Library items, you can look for them among these files, but they may all turn out to be duplicates.  So instead of painstakingly renaming each one, ignore then until and unless you need them.