@littelivviez What happens when you try to launch Sims 4? If you get an error message, please post a screenshot. Either way, please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Any suggestions for Mac?
I launch Sims 4 from EA App. EA App minimises like the sims 4 is about to open then suddenly the ea Pops up again.
There's no error. It just says "Preparing Game" with a bar that loops.
No error.
Just Says "Launching game" and never launches.
That has changed today.
Before it said "Preparing game" but now it actually says it is trying to launch.
@littelivviez Your dxdiag shows a few serious crashes of the graphics driver, or one of them. So please update the Nvidia driver. You can get the newest version here:
https://www.nvidia.com/Download/driverResults.aspx/224749/en-us/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart your computer after installing and before trying to play.
If that doesn't help, please post a new dxdiag.
@emwallace Please post in the EA App Mac forum:
https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/ea-app-technical-issues-mac-en
Thank you for trying to help.
It was indeed...
The hard drive.
My laptop has passed away during fixes.
@littelivviez I'm sorry to hear that. If and when you're ready to buy a new laptop, feel free to ask for advice, or a second opinion on what you've picked out, or hardware questions in general.
I FIGURED IT OUT.
EA App did not like that I was signing in with my phone number rather than my email address.
This restricted my access until I signed in with my email and provided secondary authentication.
