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Sedgewick's avatar
Sedgewick
Seasoned Scout
3 years ago
Solved

EA App won't install 4/26 update, can't launch game

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? n/a, can't see this i...
pc
  • Sedgewick's avatar
    Sedgewick
    3 years ago

    This method worked for me: Go up to top left hand corner, click go offline, then click go online and it fixed for me. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@squirtleofturtle and @mamajaefae  I've merged your posts with the master thread for this issue.  Please try the suggestions in post 12.

@Starbabe820  Are you saying that the EA App thought Sims 4 was properly updated, allowing you to play; and now it says the game is not updated?  Does repairing help?  If not, what about the suggestions in post 12?

squirtleofturtl's avatar
squirtleofturtl
3 years ago

Thanks so much for the adivce! Clearing the cache from the app seems to be working for now, i'm gonna go on to the game and make sure it's still working and then i'll keep going back everyday for a few days to make sure it's still doing what its meant to! Thank You!

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