@srf22204 There is no direct phone number, but you should be able to schedule a call back from an Advisor on the following page: http://help.ea.com/en/contact-us/new/?product=the-sims-4&platform=pc&subject=Game+issue&category=technical-support&issue=game-performance
Maker sure you are logged in to Help.ea.com before clicking on the link above and on the page select the 'Call Me' option.
Let us know if you have any questions!
