Re-enter your product code
Origin wont let me play the sims 4 unless I enter a "product code" Which I have already entered when installing the sims 4, I even tired uninstalling the sims4 and trying to start over but Origin st...
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You'll have to wait for that call.
We're just users here and issues like that can't be solved on AHQ since it's a public forum.
I was just posting this on here to see if anyone else has had this problem. and I did wait for the call for almost 4 hours and when i picked up it was a dead line and it hung up.
There are the occasional people that have two accounts by accident but you're the first to say that it's on an account that is not yours AFTER you have already played it.
Sorry I can't be of more help.
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