Re: Error-code-135dec40-3fbbecd0-00000064-0

@rallu07  I think it's unilkely that this is a BIOS issue.  This particular error happens at the Windows level, not the (deeper and more basic) motherboard software level.  While anything's possible, this is typically not the kind of problem that responds to a BIOS update.

If you do want to know whether you could update your BIOS, I'd need to know exactly what motherboard you have; you should be able to see a model number on the board, or perhaps in your computer's manual or on the order sheet if you bought a custom build.  Installing the wrong version can absolutely brick your computer, so it's important to get the model exactly right, down to the letter.

I'd still lean towards a typical software error though.  Did you ever try playing in the new admin user account on your computer?  That would be the easiest next step.

Otherwise, since it's been a couple weeks, please run a new dxdiag and attach it to a post.

Please also look for related crash dumps.  Click Windows key-R and copy and paste this:

%LocalAppData%\CrashDumps

When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4, or Origin for that matter, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.

If there is no Sims 4 .dmp file, you can enable them:

• Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
• In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
• Launch Sims 4 and wait for it to crash (whether you can play at all or not)
• After it crashes, wait for any crash dialogs to finish
• Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
• Upload the last .dmp file to a free filesharing site and link it here
• When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.

During all of this, please continue to use a clean Sims 4 user folder, just so that there aren't any complicating factors.

If you don't get any dump files with the above either, that's still useful information, as in, the game isn't crashing, something is blocking it.

i have tried running with a new admin account and i still get the error

the only dump files that i found were "GfxLauncher.exe.10740" and "GfxLauncher.exe.14728" and after entering the commands i didn't get any from sims or origin.

i have attached a new dxdiag as well

@rallu07  Do you have GeForce Experience installed, and do you have it set to optimize settings for Sims 4?  If so, please disable that setting.  It might be helpful to uninstall GFE entirely, but the cleanest way to do that is to uninstall and reinstall the graphics driver, this time without GFE.  Before you go that route though, I'd like to see the gfxlauncher dump files you mention.

here's the link to the dump files https://we.tl/t-nYpZIuL1H8

@rallu07  The gfxlauncher.exe dump files are from March 5, which is good to see because that .exe is part of the Intel graphics driver that your computer doesn't have and doesn't need anymore.  Now that your monitor is plugged into the graphics card and not the motherboard, the Intel driver is irrelevant.  That obviously doesn't help explain the Sims 4 errors though.

Just in case something's changed in the last two weeks, please double-check Windows Defender's settings to make sure TS4_x64.exe is allowed:

https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

If that doesn't help, please disable Controlled Folder Access entirely, at least long enough to test.  And just on the off chance that some other antivirus is lurking—many prebuilt systems come with one pre-installed—please look through the Task Manager's background processes list for anything suspicious.  You can tell which programs belong to Windows, or Nvidia, or Origin, or anything else you know you run, by their icons; let me know if you find something you don't recognize.  Check the Task Manager's Startup tab as well.

You can easily end any process you find in the Task Manager without worrying about the consequences.  Essential services will usually restart themselves immediately; worst case, they'll restart when reboot your computer.  The point is, there's no harm in killing a process to see what happens.

If that doesn't help, please try playing in a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

And again, go through the Task Manager shutting down anything that doesn't absolutely need to be running, not only processes you don't recognize but any you do that aren't essential, e.g. some RGB control software or MSI Afterburner.

i still got the error in clean boot and i did find something called lavasoft web companion that i ended up uninstalling because it looked like a prebuilt antivirus but the error didn't get fixed. i don't run a lot more on my pc since i hadn't gotten the time to so all i have in task manager is discord, nvidia, origin, intel, microsoft and windows 

@rallu07  Given how stubborn this issue is being, I think it's time to do a clean uninstall and reinstall of both Origin and Sims 4.  Start by uninstalling Sims 4:

• Wherever your original Sims 4 user folder is, as in, the one that contains your saves, rename it to something that doesn't include the words "Sims 4."
• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Sims 4 from the list, and click Uninstall.
• Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
• Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
• Close Revo, and restart your computer.

Next, uninstall Origin:

• First, clear Origin's cache.
• Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
• Launch Revo again and uninstall Origin, and when it's uninstalled, select "Moderate" again and Scan.
• If Revo finds any remaining registry entries, select all, delete, and click Next.
• Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder, if it appears.  (This is where other Origin games are installed by default.)  Delete the rest.
• Close Revo, and restart your computer.

Just to be extra thorough, please create a(nother) new admin user account on your PC.  Login to that account, download the full Origin installer, and run it.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."  When it's reinstalled, create a new folder within Program Files (x86) where you'll install Sims 4, as in, not the Origin Games folder Origin wants to use by default.  You can name this folder whatever you want.

Open Origin, hover over your username, select Application Settings, then the Installs & Saves header, and choose the new folder you created as the install location.  Now download Sims 4; you can download only the base game, to save time, if you want.

Restart after installing and before trying to play.