@chrissytota Did you try the new user folder described in post 2? If so, did the new save work, and only older saves are affected; or was the new save affected too? If the new save also threw an error, please post a dxdiag, as requested.
I think i’ve tried almost everything and nothing will fix. I’ve made clean files without my previous saves however it still didn’t work i also uninstalled it on steam and reinstalled it on just ea to see if that would fix it but that wouldn’t work either
@chrissytota Are you specifically getting error code 22 now, or something else? I just want to make sure either way. And if you use a third-party antivirus, have you set exceptions for Sims 4 and the EA App? The exceptions would be EADesktop.exe for the App; plus TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64 for the game, or the entire Bin folder they're in.
If that doesn't help, please create a new admin Windows account and try playing in that. Make it local, as in, don't link it to your Microsoft account. You'll be able to launch Sims 4 without reinstalling anything, but your saves and other user content won't be available. That's fine for the purposes of this test and can be addressed later.
