Re: Files are empty

@robotgirl141  Do you mean that the Sims 4 folder in Documents\Electronic Arts is empty, or that there's no Sims 4 folder at all?  If not, please let me know which files are empty.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

And let me know which antivirus you run.