Forum Discussion
1 Reply
- crinrict9 years agoHero+
There might be an issue with your account. I think it's best if you contact a game advisor
Game advisors can be found through live chat or call-back
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
In Details here: How to contact a Game Advisor using the new EA Help page
EDIT: Could you also please provide the info asked here: http://answers.ea.com/t5/The-Sims-4/Must-Have-The-Sims-4-Connected-to-Your-EA-Account/m-p/5763190#U5763190