6 years ago
Game crashes after UPDATE
Hey there! My game has some kind of problem. I can create a family with no problem, but by putting the family in the world and start playing, the game crashes. I've seen more people report this, a...
@Caturra75 Please run a new dxdiag, so I can compare it to the earlier one.
Please also check the Reliability Monitor for any entries related to Sims 4 or Origin. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a list of events for each day going back a few weeks. Look for any entries since the problem started that mention Sims 4 or Origin, or that have a timestamp matching a crash. For each one, click "view technical details," copy the information into a text document (Notepad works fine), and attach it to your post.
I'm Portuguese, so both the documents are on my native language, I'm sorry.
I found this two entrys from today.
Attached.
@Caturra75 The Portuguese isn't a problem—most of the relevant information is in either English or Windowsspeak anyway.
The most recent Windows error reports show that your your system stopped using your graphics card driver and defaulted to the Windows Basic Display driver instead. This could easily cause the crashes, although there's no indication that this particular error was happening before. Still, a corrupt driver could account for all the game crashes. So it's a good idea to do a clean uninstall of both the Intel and Nvidia drivers. Here's how to do it:
First, download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=2608
Go to HP's driver site, enter your computer's serial number, and download both the most recent Intel and Nvidia graphics drivers.
https://support.hp.com/us-en/drivers/laptops
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path (ctrl-C) and then paste it (ctrl-V) into the address bar in a File Explorer window. Open the folder and then Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
Choose GPU, then Nvidia, then click Clean and Restart. Your computer will restart in normal mode. Launch the DDU again, reboot into Safe Mode, and repeat the above steps, but this time, choose Intel instead of Nvidia in step 2.
After your computer reboots into normal mode, still offline, you can install the Intel driver, then reboot, and then install the Nvidia driver and reboot again. For the Nvidia driver, choose a custom install, and only install the driver and the PHYSX software.
If the game still crashes after the driver reinstalls, let me know. There are other errors in your dxdiag (these happened after your first dxdiag) that should have been fixed by DISM and sfc. I want to get a second opinion on those.