Re: Game Lags Massively, Unplayable - Close To Giving Up Playing - Please Help!
Ok so I've downloaded GeForce driver updates and they're all up to date now. But now the game won't even open up. I'm tempted just to go back to Sims 3 instead haha
Forum Discussion
5 Replies
- @SecretAquarian
This DXDIAG indicates that this computer has got quite well known Live Kernel Event Error 141
Probable reasons
1. There might be a conflict between certain drivers within the Windows 10 system, so you should start the troubleshooting process by disconnecting the peripherals. Do that and check if the issue persists. Afterward, you can reconnect your external devices, but when you do so also reinstall any associated drivers from scratch – if needed, go to Device Manager first and uninstall these drivers (press Win+X hotkeys, click on Device Manager and select the drivers that must be uninstalled).
2. Software conflicts that occur when you install a program or an update or when you use a process that’s not compatible with the Windows 10 OS.
Perform a clean boot of your computer
https://support.microsoft.com/en-ie/help/929135/how-to-perform-a-clean-boot-in-windows
https://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If you want to know how to add or remove startup apps on Windows 10, check out this simple guide.
https://windowsreport.com/remove-startup-apps-windows-10/
3. If your system is not running on the latest available updates, you might receive the ‘Live kernel event 141 error. So, check and apply the updates that might be waiting for your approval in the background. Check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update
I don't work for EA - @SecretAquarian Are you getting any error messages now or what happens when you try to open it ?
I'll certainly work my way through those things when I have the time to, thank you for trying to help!
I'll load up Origin and click to play sims and a white screen will load up as if it's trying to open it but then it just goes back to the origin loader. My PC doesn't freeze it just doesn't start up the game
- @SecretAquarian
Before you start fighting errors in the Windows system, move The Sims4 folder from Documents to the desktop and try to start the game. If the game starts it will mean that the reason for this error is in the game folder. If the game doesn't start, it means that either Windows or a graphics card is to blame. - @SecretAquarian Could you try deleting the option(.ini) file ? It's found in documents.
You'll need to redo all the settings (except what's saved on the save itself).
