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4 Replies

  • Ok, I got the game to launch after looking into the link crinrict provided, but its not the best news either.

    To put it simply: There was a problem with my windows user profile that caused a specific .dll file to misbehave. The file in question is KERNELBASE.dll (as can be seen in the performance monitor paste above). I tried a number of fixes suggested in that set of posts, but none of them worked. They did, however, educate me on the issue a little bit and I found a way to get it fixed. 

    In that thread, it was believed that KERNELBASE.dll's problem arose from a corrupted user profile (and subsequent damaged DLL). In my case, several new profiles being made on my machine (and re-testing with Sims4) was not enough to get it running. I guessed since any profile i created on the machine would still point to the fragged DLL file, so it made little difference at that point.

    I succumbed to completely restoring windows 8 to factory defaults on my machine (a surface pro gen 1) and after reinstalling the game, it launched just fine. 

    I wish I had a better solution to offer anyone having the Activation UI.exe/KERNELBASE.dll problem. I had to take the nuclear option, unfortunately. Thankfully, the game works now, and in my case a system reset was not very serious and easy to get the Surface Pro back up to where I had it before.

    My other pc which had the same issue may never play the game, as I can't afford to wipe it and start fresh (at the moment, anyway).

    I hope this helps someone if they have the same issue. Sorry I don't have a better solution for you.

    Thanks to Crinrict for the technical help!

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Thank you for the feedback and glad you got it fixed, even if it was a bit extreme.

    Enjoy the game.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    All,

    My problem is this one below:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: TS4.exe
    Application Version: 1.0.625.10
    Application Timestamp: 53ed5fc4
    Fault Module Name: TS4.exe
    Fault Module Version: 1.0.625.10
    Fault Module Timestamp: 53ed5fc4
    Exception Code: c000001d
    Exception Offset: 01a52a57
    OS Version: 6.1.7601.2.1.0.272.7
    Locale ID: 1033
    Additional Information 1: cd0f
    Additional Information 2: cd0f2491382cf8593e87254a105ecf73
    Additional Information 3: f138
    Additional Information 4: f13801d6c1ed2a4f7d05f0372001ce28