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4 Replies
Ok, I got the game to launch after looking into the link crinrict provided, but its not the best news either.
To put it simply: There was a problem with my windows user profile that caused a specific .dll file to misbehave. The file in question is KERNELBASE.dll (as can be seen in the performance monitor paste above). I tried a number of fixes suggested in that set of posts, but none of them worked. They did, however, educate me on the issue a little bit and I found a way to get it fixed.
In that thread, it was believed that KERNELBASE.dll's problem arose from a corrupted user profile (and subsequent damaged DLL). In my case, several new profiles being made on my machine (and re-testing with Sims4) was not enough to get it running. I guessed since any profile i created on the machine would still point to the fragged DLL file, so it made little difference at that point.
I succumbed to completely restoring windows 8 to factory defaults on my machine (a surface pro gen 1) and after reinstalling the game, it launched just fine.
I wish I had a better solution to offer anyone having the Activation UI.exe/KERNELBASE.dll problem. I had to take the nuclear option, unfortunately. Thankfully, the game works now, and in my case a system reset was not very serious and easy to get the Surface Pro back up to where I had it before.
My other pc which had the same issue may never play the game, as I can't afford to wipe it and start fresh (at the moment, anyway).
I hope this helps someone if they have the same issue. Sorry I don't have a better solution for you.
Thanks to Crinrict for the technical help!
- crinrict11 years agoHero+
Thank you for the feedback and glad you got it fixed, even if it was a bit extreme.
Enjoy the game.
- ApprovedAnonymous11 years ago
All,
My problem is this one below:
Problem signature:
Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.625.10
Application Timestamp: 53ed5fc4
Fault Module Name: TS4.exe
Fault Module Version: 1.0.625.10
Fault Module Timestamp: 53ed5fc4
Exception Code: c000001d
Exception Offset: 01a52a57
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1033
Additional Information 1: cd0f
Additional Information 2: cd0f2491382cf8593e87254a105ecf73
Additional Information 3: f138
Additional Information 4: f13801d6c1ed2a4f7d05f0372001ce28 - crinrict11 years agoHero+
Try if it starts if you do a clean boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
If it doesn't, please make your own thread posting your DxDiag and an error description since this one is solved.
New posts in solved threads do tend to get overlooked in busy times.