Re: Get to Work Pack Missing

Hellurkitty12 

Try clearing the cache for the EA app with these steps, let me know if you're still having issues then. 

I'm on pc and it is all my purchased packs which is 30+. Get to work is showing not downloaded as well. Ill show a screenshot also. This issue is one i can't work around no matter how hard I try. I paid for every pack on EA and back when it was origin. When I say I've tried everything , I mean everything!

JytteDa 

Thanks for the details, please reach out to the live support team from the site here so they can review your account information with you a bit further and see what's happened with your pack. 

It was for a PC ! 

JytteDa 

Was this for console or PC? 

hello! No i purchased it in the store as a bundle with the Sims 4  and the cats and dogs expansion pack combined

Hi JytteDa 

Had you purchased Cats & Dogs directly from the EA app? Please look over the order history on your EA account to verify if the purchase is showing there. 

Hi i am having the same problem but with the cats and dogs pack! it has worked before but stopped working recently

Hi all,

Are you only having issues with Get to Work, or is this happening with all EA Play games? 

Mine is on pc. I tried resetting my laptop, resetting the app, and even tried the "fix" option on the game. Nothing worked

Interestingly, my accounts weren't linked.

So did you just unlink your xbox account then link it back? I'm having the same problem

The Get to Work pack comes with Xbox EA Play membership. The issue was resolved when I reconnected my EA app with my EA Play membership.

If you go to the EA app, there are three lines on the top left corner, go to "help" then click on "EA error reporter." 

I also have this same issue. Is yours fixed yet, or is that something that can't be fixed?

I have this issue too and I can't find anything to help.