Re: Green and Black dots all over sims
@smallmight146 I've moved your thread to the PC tech section since this looks like a system issue rather than a problem with Sims 4. The driver for your computer's graphics chip is over a year old, and your dxdiag lists a number of errors related to the driver, so you'll need to update it. First though, please run a couple of basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
You can get the newest driver for your laptop from the Dell download page:
You're looking for the Intel UHD/Iris Xe driver dated May 10. Download it manually (don't use Dell's support tool), and run the driver as an admin: right-click on the download and select "Run as administrator." If you have the option to perform a clean install, please do so; it might be buried under a custom or manual install option. Restart your computer after the driver installs and before trying to play.
