Re: Help my game keep crashing
Hi, i'm having the same issue would you possbily be able to have a look at what could possibly making my game crash too, if it is not too much trouble!
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The validation message i got was Windows Resource Protection did not find any integrity violations PS C: /WINDOWS?system32>
When i was uninstalling origin from Revo the Origin Games folder did not appear I hope this is still okay, I Loaded up the sims after following your steps (thank you for this you made it really easy to follow the steps) I created a new sim and loaded into the world however unfortunately after about 2 minuts it crashed again and I had to manually turn my computer off by the power switch.
As for the minidump files I followed the link and there are two files on there when i tried to copy them to paste onto my desktop it does not let me paste the files, I tried to open one of the files in a new tab and it says The file at file:///C:/Windows/Minidump/021721-6359-01.dmp is not readable. It may have been removed, moved or file permissions may be preventing access.
Again thank you for your help much appreciated!
@LouisaW2002 The Windows directory is protected, which is why you can't open the .dmp files or zip them together where they are. When you copied them and tried to paste them on your desktop, what error message did you get? Copying and pasting should be allowed.
Please also let me know whether you use a cleaner app, and if so, please disable it for now. These apps can remove or alter temporary files, including some that might have useful information.
The reason I need to see the minidump files is that your BlueScreens are specific about what kind of errors are happening but not what's causing them. So without more information, I'd just be guessing and probably wasting your time.
When i try to copy the dmp file it comes up with copy link address but no other way to copy and after copying link address when i go to my deskptop and right click the paste and paste shortcut buttons are greyed out and cannot be clicked.
Also i use ccleaner and malwarebytes but i have disabled them for now the only thing running is my AVG should i disable this too?
@LouisaW2002 "Copy link address" is one option you see in Chrome, or perhaps another browser, when you right-click on a link, as in, an internet link. And you couldn't paste a link on your desktop; there's nowhere to write the info. Are you seeing that when you manually open the folders I described?
Open a File Explorer window and enter this in the address bar:
C:\Windows\Minidump
For any files from the last two days, right-click and select Copy, then right-click on your desktop and Paste. From there, you can zip the files together if there are more than one, then upload them to a free filesharing site and post the link here.
These files shouldn't be anywhere the internet, and you shouldn't be using a browser to access them. Please open the folders in File Explorer; don't run a search.
If you're still getting this error, please restart your computer, don't open any apps, disconnect from the internet (disable wifi or pull the ethernet cable), and try again. And if that doesn't help, please take a screenshot of what you're seeing when you try to copy the minidump file.
AVG currently conflicts with Sims 4, but it usually prevents the game from loading at all. And it shouldn't be causing the errors in your dxdiag. So while you can certainly disable it to test, I doubt it will make much difference.
Hi, sorry I didn't realise it was in the file explorer i read it at internet explorer! sorry for that, here is the file https://wetransfer.com/downloads/4e4dc9f748780ffeefed8b744beddb1c20210219004653/7c5734d9b0b9f20232175219079fca6e20210219004653/e122be
I hope this helps! thank you for your help again
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