Re: Help my game keep crashing
Hi, i'm having the same issue would you possbily be able to have a look at what could possibly making my game crash too, if it is not too much trouble!
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@LouisaW2002 The chkdsk scan didn't turn up any problems, which is great. On the other hand, there's no new information. So maybe it's time to cast a wider net.
First, please look for a Sims 4 crash dump. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you hit Enter, a folder will open with crash dumps from applications; these are different from the system .dmp files you've been looking for. If one of these is from Sims 4, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.
If there is no Sims 4 .dmp file, you can enable them:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch Sims 4 and wait for it to crash (whether you can play at all or not)
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
At the same time, so you don't need to repeat anything, please do some hardware monitoring. Download hwinfo from here:
https://www.hwinfo.com/download/
You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want. (If you would like to install, be sure to click the green button, not the orange one.) Restart your computer, and don't open any other apps. Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging. Save the file to your desktop for easy access later.
Wait five minutes, then launch Sims 4 and play until it crashes. Click the same button to end logging; if your computer crashes too, or if you have to force a shutdown the log should still be intact up to that point. Then upload the log and link it here. Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.
During all of this, please continue to use a clean Sims 4 user folder, just so that there aren't any complicating factors.
hi, first searching for %LocalAppData%\CrashDumps when I hit enter it said Windows cannot find C:/User/Louisa make sure you typed the name correctly and try again, I enabled the sims .dmp file like you said then i launched the sims and it crashed again so I had to manually turn my pc off, then the second time i searched %LocalAppData%\CrashDumps it came up with the same message. I donwloaded Hwinfo saved the file and i also saved the file for after the sims crashed, i have tried to attach them here but it says it is an unsupported file and i cannot send them message when they are attached
@LouisaW2002 The hwinfo log needs to be uploaded to a third-party site, just like a crash dump would be. You can post the link to the upload here.
Please open a File Explorer window, click the View tab at the top, and click the box next to "Hidden items" on the right. Then click This PC in the left panel, double-click the C drive, and open Users > Louisa. You should now see a grayed-out folder called AppData. Open that, then Local, then CrashDumps. If any of these folders is missing, let me know. If any of them says you need admin permission to open it, grant the permission.
Hi, here are the links to hwinfo logs, what is the box next to hidden items called as when i click view in the file explorer it just has a tickl box saying hidden items and the box next to that is greyed out and it says hide selected items.https://wetransfer.com/downloads/01fc7a53085fb58bcb773bad160daa3c20210222144507/0702fe45b316dac8800f587365fd13a320210222144507/6ebe32
@LouisaW2002 Those logs don't show any obvious issues, but they're also only a couple minutes long each, not nearly enough time to rule out the kinds of issues I'd want to look for.
For the hidden items, here's a picture:
https://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/
Once hidden items are showing, please follow the earlier instructions exactly as written, and let me know if any of the named folders aren't present.
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