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roberta591's avatar
roberta591
Hero (Retired)
3 years ago

Re: How can I restart Sims 4 to enable games packs?

@derfcom Try clearing the cache in the EA app. EP app - help - apprecovery - clear cache. Could be OneDrive. Ypou need to excluse the user - documents - electronic arts folder from OneDrive = in OneDrive settings. I also check keep files on the pc.

2 Replies

  • 0505M's avatar
    0505M
    3 years ago

    Please explain what helped you, I am having the same problem. I have cleared the cache from the EA app recovery, that didn't work. How do I change the file settings?

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