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derfcom's avatar
derfcom
3 years ago
Solved

How can I restart Sims 4 to enable games packs?

I play Sims 4 on Windows pc and I downloaded the Werewolf and Realm of Magic game packs. They're downloaded, but both say I have to 'restart to use". I've closed the game and EA like normal, that did...
pc
  • roberta591's avatar
    roberta591
    3 years ago

    @derfcom Try clearing the cache in the EA app. EP app - help - apprecovery - clear cache. Could be OneDrive. Ypou need to excluse the user - documents - electronic arts folder from OneDrive = in OneDrive settings. I also check keep files on the pc.

roberta591's avatar
roberta591
Hero (Retired)
3 years ago

@derfcom Try clearing the cache in the EA app. EP app - help - apprecovery - clear cache. Could be OneDrive. Ypou need to excluse the user - documents - electronic arts folder from OneDrive = in OneDrive settings. I also check keep files on the pc.

  • derfcom's avatar
    derfcom
    3 years ago

    @roberta591 Clearing the cache and changing the file settings 100% worked! Thank you so much!! 

    • 0505M's avatar
      0505M
      3 years ago

      Please explain what helped you, I am having the same problem. I have cleared the cache from the EA app recovery, that didn't work. How do I change the file settings?

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