Re: How do I clean the Origin cache files?

Restart your computer and make sure Origin is NOT running.

Then check if you have any processes related to ts4.exe or Origin running by opening the task manager. If there are any, kill them.

Restart Origin as admin and try again.

Right, so I restarted my laptop. 

Then I went to task manager and ended Origin, as well as one other file that had "client" in it. I double checked it and no files to do with TS4 or Origin. I then went and opened Origin as an admin. Then I went to the Sims 4, repaired the game. Clicked update and it still says "Folder in Use".

I'm sooo confused..

It is. Does it say which folder is in use ? The Origin one or the Sims one ?

It only says "Origin is currently using that folder for another operation.". Just like before.

When you uninstalled Origin, did you check if any files got left over ?

Here's instruction for manual deleting the files: https://help.ea.com/article/manually-uninstalling-origin

Try if you can delete all the files or if you get the same error message (folder in use)

Ok, so I followed every step accurately and managed to completely delete Origin. I then downloaded Origin again from EA's official site. After it downloaded, I restarted my PC. When it loaded up I got task manager up and ended Origin. I then disabled my anti virus and firewall. AND I then ran Origin as an admin. Repaired The Sims 4 again and pressed update with my fingers crossed. This showed up http://prntscr.com/541v6i

Same result. Then it started veryfying files, but when it got to 100% it just stopped and a message popped up saying "Download has Failed". And that's it. Is there any other solution? I will keep trying :/

Did you reinstall Sims yet (sorry, can't remember what you've tried).

Same manually delete everything.

Follow these instructions if you don't want to re-download everything: http://help.ea.com/en/article/backing-up-and-restoring-your-origin-games/

What the actual Plumbob. I followed the steps and moved my Sims 4 folder to another location. Then I clicked download and it said "Folder in Use". So I can't download it again. Does that mean I have to do it manually? I'm worried about the glitch where when you enter the game code it will tell you that it is already used. 

Sooo... what do I do? :?

I have no idea. 

You had no issue moving the Sims 4 folder right ? I wonder what folder is in use.

My recommondation, contact a EA game advisor and have them help you step by step over the phone.

Game advisors can be found through live chat or by requesting a call back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or request a call back.
   

In Details here: How to contact a Game Advisor using the new EA Help page

Waaait a second. Guess what I just tried. I moved the Sims 4 folder back to the Program Data folder. And I was able to open Sims 4. But I don't think it's updated because I couldn't find any pools in my game or anything. Only in the library. And I have no option to update the game now. I can't even press play from Origin, only from my desktop.

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