Re: How do I contact EA's actual technical support?

I answered your thread here: http://answers.ea.com/t5/The-Sims-4/Graphics-made-sims-needs-box-character-box-and-other-boxes/m-p/4483029 but you never got back to me.

As for your other issue, usually happens if the auto save corrupts

See this: http://answers.ea.com/t5/The-Sims-4/SOLUTION-Savegame-was-saved-with-a-newer-version/td-p/4205460/