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crinrict's avatar
crinrict
Hero+
8 years ago

Re: how to fix my cats and dog CAS bug

HI @tacolover077

  

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

If that doesn't work, could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

5 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    what do you mean by put stuff back, and what stuff do i take out then put back and could be a bit more clear on how to reset the files
  • 172e3cda0034987's avatar
    172e3cda0034987
    8 years ago

    What Crinrict is saying is basically try a Sims 4 factory reset -

    Move the Sims 4 folder from the Electronic Arts folder to the desktop, for testing purposes and to backup your Sims 4 files.

    Repair the Sims 4 game. In Origin - right-click on Sims 4 and select Repair.

    After repairing the game, try a new game save without mods. to see if you continue to have issues with your game.

    If all goes well with a new game. You can copy your old saved games from the Sims 4 folder on your desktop to the new Sims 4 folder in [C:\Users\Username\Documents\Electronic Arts\The Sims 4].

    Try playing one of the older saved games. If that goes okay, start to put back the other files and folders. (list of files and folders below).

    - Options.ini (or just re-set all your settings manually)
    - Tray Folder
    - Screenshots/Videos/Custom music
    - Rest of the save games, if any. (leave out slot_00000001.save which is the autosave which is not used anymore.)
    - Custom content like clothing, hair, skins, make up ....
    - Mods (one by one, making sure they all still work)

    Please note some mods and custom content become outdated with every game patch released. This means you'll need to go through your mods folder to find what needs to be replaced.

    Finding Problem CC
    http://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content

    Hopefully this helps and all goes well.

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    HI @tacolover077

    stuff = your files.

    The link has step by step instructions. Which part do you have issues with exactly ?

    You basically rename the folder, then start the game to create a new folder.

    If the game works, you can then you move your files back one by one from the backup folder to the one that has been newly created by the game and test each time until it stops working again. If it stops working, you'll know which file cause the error.

  • Lisa_Summer_Dea's avatar
    Lisa_Summer_Dea
    7 years ago
    I already have did that, but it still won't work by me. The screen turns white, and thats it. Sometimes i can rotate a little bit, but after a few times it turns full white and i can't do anything anymore. Please help.

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