Forum Discussion

Re: I am having a white screen while playing my sims 4 game

@puzzlezaddict Did that just now, seemed to have worked. I also repaired the game in case something was wrong with the install, and it appears to have fixed the white screen issue as well. I have the game open as I'm typing this and I'm able to go back to it without it forcing me to log out, even after changing the display type to fullscreen. I'll try resetting everything again, and see what happens!

9 Replies

  • I think all I had to do was repair the game 😞 I forgot about that option, or I would've tried it before all this haha. Thanks for all the help!

  • Unfortunately for me I tried repairing and I have tried alt tabbing and lowering my refresh rates in the game options. I even tried script mod testing but honestly it worked fine in a different save file. So mabey this one is corrupted? No idea? Might have to refix the game or something by doing a sims 4 thing where I take the old stuff I wanna keep but the delete the stuff I don't need then it makes a new sims 4 and stuff. No idea but idk. Or just re evaluate the mods?

  • robofoxartist's avatar
    robofoxartist
    3 years ago

    Imma have to just run in circles until I find a solution

  • pictureamoebae's avatar
    pictureamoebae
    Seasoned Traveler
    3 years ago

    So far the following are things that have worked for different people, sometimes just one, sometimes all:

    • repairing the game
    • starting a new save
    • running the game (and EA App/Origin/Steam) as admin

    So I'd say try each of those in turn, and then together, to see if it helps.

    I still keep getting the odd report over on my various social platforms about this. I direct people here to click me too or add their info in a reply, but not all have that I can see. It doesn't seem to be such a widespread problem that it's affecting lots and lots of people, but enough that the reports keep trickling in.

  • robofoxartist's avatar
    robofoxartist
    2 years ago

    Ok so I tried asking , well relying to someone similar, and someone has a great solution for now! Ok so it's this, disable the home key press Fn and then the windows key. It disables it and it won't just go crazy all of a sudden. Then just exit in and out the game using alt tab. Thank God I found this out when I did bc it was literally not making me want to play the sims 😅

    Romans 5:15-16

  • pictureamoebae's avatar
    pictureamoebae
    Seasoned Traveler
    2 years ago

    @robofoxartist wrote:

    Ok so I tried asking , well relying to someone similar, and someone has a great solution for now! Ok so it's this, disable the home key press Fn and then the windows key. It disables it and it won't just go crazy all of a sudden. Then just exit in and out the game using alt tab. Thank God I found this out when I did bc it was literally not making me want to play the sims 😅

    Romans 5:15-16


    I suspect all you've done is prevented you from accidentally tabbing out (which is what pressing the windows key does), not actually solved the underlying problem. Great if you never need to tab out of the game and in again by other means, if it just prevents you from doing that accidentally, but others who want or need to tab in and out of the game are still going to have this problem.

    'Tabbing out' is a shorthand way of saying going from the game window to the desktop or to another window you have open in the background, and 'tabbing in' is when you go back to the game window again. It's called tabbing in/out because the common way of doing it is to press alt+tab to 'tab through' the different windows you have open and choose the one you want to bring to the front. Try doing it with the game open and see if you get the white screen again.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @pictureamoebae  Older games often don't respond well to an alt-tab when the game is running in fullscreen mode.  If you (or anyone else reading) would like to keep the fullscreen look with the alt-tab functionality, it would be best to play in "windowed fullscreen" (Borderless in any other game) rather than standard fullscreen mode.

  • pictureamoebae's avatar
    pictureamoebae
    Seasoned Traveler
    2 years ago

    @puzzlezaddict wrote:

    @pictureamoebae  Older games often don't respond well to an alt-tab when the game is running in fullscreen mode.  If you (or anyone else reading) would like to keep the fullscreen look with the alt-tab functionality, it would be best to play in "windowed fullscreen" (Borderless in any other game) rather than standard fullscreen mode.


    Yes, we’ve already discussed this. People are having the same issue playing in windowed and windowed fullscreen mode. It’s how I initially found out about it, because people were coming to me for help as it was happening while they were hotsampling with srwe, which needs you to be in windowed mode. They thought it was a hotsampling problem but it turns out it isn’t, it’s an issue with tabbing out and in again (which you need to do a lot when hotsampling).