Re: I got a promo code, bought sims 4 expansion and it did not work.

@EA_Mai Sorry Mai, but I think you need to re read my post 🙂
I did say there was no error message. The expansion pack is City Living, as I did say in my post I'm not interested in getting refunded 15 %. I am questioning why this happened in the first place. I'm sure it wouldn't of been a big discount anyways, if it was half price or something I'd definitely want it refunded, but in this case it's fine, thanks. <3

-ezmereee

You are right, I missed the 'no error' part, sorry about that @EZmereee ☹️  And about the pack... I thought City Living was why you contacted support.

This might sound like a weird question but did you press the Submit button under the code after introducing it? I'm asking because depending on your screen resolution, you would need to scroll down to see it:

Thanks,

Mai

Hi @EZmereee,

Sorry for the wait. I don't know if doing that would be possible, but I will forward your feedback just in case.

If you decide to purchase any other game before September, try the promo code again. If it was not submitted the first time, it should still work.

Have you already tried your new game? 🙂

-Mai

@EA_Mai Hello. I'll do that if I end up buying anything. 🙂
thanks for the help. and yes I'm enjoying my new expansion thankyou :D

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@EA_Mai wrote:

Hi @EZmereee,

Sorry for the wait. I don't know if doing that would be possible, but I will forward your feedback just in case.

If you decide to purchase any other game before September, try the promo code again. If it was not submitted the first time, it should still work.

Have you already tried your new game? 🙂

-Mai

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