Forum Discussion

4 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    Tried removing all mods and custom content, did not solve this issue

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game. 

  • Anonymous's avatar
    Anonymous
    10 years ago

    I haven't tried resetting my files, but I just tried opening up a different save file and I am not having this problem on that save file.

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Which mods did you have before ? There's a few mods that seem to corrupt save games if you don't take them out before a new update.