EA_Mai
EA Staff
EA StaffRe: Is it possible to restore game data through Origin?
Hi @zarunohn,
Sorry to read about your laptop. Unfortunatelly, save games for The Sims 4 are not stored in Origin cloud, so it's not possible to recover them from there. ☹️
If you somehow can get the files from the hard drive, your saved games are stored in Documents > Electronic Arts > The Sims 4 > saves. You can just copy the contents from there to your new computer.
If you want to restore as many things as possible, copy the whole The Sims 4 folder from the broken computer to your new one - this way you will get back screenshots, items stored in your library, etc. as well.
Let us know if you have any more questions, and good luck,
-Mai
Sorry to read about your laptop. Unfortunatelly, save games for The Sims 4 are not stored in Origin cloud, so it's not possible to recover them from there. ☹️
If you somehow can get the files from the hard drive, your saved games are stored in Documents > Electronic Arts > The Sims 4 > saves. You can just copy the contents from there to your new computer.
If you want to restore as many things as possible, copy the whole The Sims 4 folder from the broken computer to your new one - this way you will get back screenshots, items stored in your library, etc. as well.
Let us know if you have any more questions, and good luck,
-Mai
