Re: Issue with downloading lovestruck via 'redeem code'

@P3nguin14  Do you see Lovestruck itself, or only the bonus content?  The latter is called "The Sims 4 Lovestruck Heartbreak Happens Digital Content" and is not the pack but rather the early-order extras.  Each one can have its own code.

Some retailers provide two codes in different ways, for example Amazon has sometimes emailed one code and listed the other in purchase history.  Other less scrupulous retailers may provide only one unless the user asks for the other.

Point is, look for another code, one for the pack itself, and if you don't find it, contact the retailer.