Re: Lost everything in update
@lillameetamart That's definitely a strange error. Normally, an empty Sims 4 game folder (where your content gets stored) suggests that the folder is being uploaded to cloud storage. When the game can't find that folder, it spawns a new one with no content. But it would be weird for that to correspond specifically with patches, not OS updates. Still, it's worth looking into. Does your computer run Windows or macOS, and what version? Both have cloud syncing features.
Please also look in Documents\Electronic Arts\The Sims 4, specifically in the Saves and Tray folders, and let me know what's there, if anything.
There should absolutely be a way to prevent this from happening going forward. But at the very least, you can always back up your entire game folder before a patch. That way, if your game folder disappeared again, all you'd have to do would be to copy the relevant files into the new folder, and all your content would be back in place.