Re: Lost save after blue screen

I bought my new Envy HP 2 days ago and started playing sims 4 and now my family is gone, when I started the game again the play button sent me to create a new family and I didn't I looked for another way to find my created family and I couldn't, I see and my saved folder just has 2 saved versions from when I started the game. Do you think that the fact that I also have the demo (creating a sim) installed can affect this? what can I do to recover my game? if not is this going to continue? this is the first time that I play the game since I bought it on the launch of it (but I was not be able to play it because my computer didn't supported it but with this computer is certain that should work just fine) Thank you