Re: Major glitch - graphics go crazy

@dianaganescu09  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether the problem goes away if you put the game in windowed mode and quit and reload it.  If you can't access the graphics options, go into Documents > Electronic Arts > The Sims 4, open options.ini, search for fullscreen , and set it to 0 (zero).