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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: Missing _Installer folder

@kreepsymusic  I can only imagine how frustrating this is, but it's also probably the root cause of the problem, so if you can get past it, Sims 4 should work again.  Please run a couple of basic checks of your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes, and enter
  • If an error is found, stop here and let me know what it says
  • Otherwise, hit Windows key-X and choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again and choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

You didn't mention whether you have a third-party antivirus installed, but if you do, please disable it, temporarily, before trying again to uninstall the runtimes.  Make sure nothing else is running on your computer at the same time, not even a browser window.

If that doesn't work, you can try installing the all-in-one runtimes from here:

https://www.sereby.org/site/downloads/All%20in%20One%20Runtimes

(Make sure to click the small Download button at the bottom of the text box, not some larger flashy Download button at the top of the screen.  You don't need to donate money.)  This is not as reliable as manually uninstalling and reinstalling, but it's easy enough to try.

If this doesn't work either, let me know, and I'll ask someone for a consult.

6 Replies

  • kreepsymusic's avatar
    kreepsymusic
    3 years ago

    @puzzlezaddict  corrupt files were found but could not be repaired. Here's the info. Thanks for your help and time.

    2023-03-24 16:21:37, Info CSI 000001d6 [SR] Verify complete
    2023-03-24 16:21:37, Info CSI 000001d7 [SR] Verifying 100 components
    2023-03-24 16:21:37, Info CSI 000001d8 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:38, Info CSI 000001d9 CSIPERF - FilePI Queue 103ms
    2023-03-24 16:21:38, Info CSI 000001da [SR] Verify complete
    2023-03-24 16:21:38, Info CSI 000001db [SR] Verifying 100 components
    2023-03-24 16:21:38, Info CSI 000001dc [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:38, Info CSI 000001dd [SR] Verify complete
    2023-03-24 16:21:38, Info CSI 000001de [SR] Verifying 100 components
    2023-03-24 16:21:38, Info CSI 000001df [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:39, Info CSI 000001e0 Warning: Overlap: Directory \??\C:\Program Files (x86)\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-shell32, version 10.0.19041.2788, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-shell32, version 10.0.19041.2788, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2023-03-24 16:21:39, Info CSI 000001e1 Warning: Overlap: Directory \??\C:\ProgramData\Microsoft\Windows\Start Menu\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-shell32, version 10.0.19041.2788, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-shell32, version 10.0.19041.2788, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2023-03-24 16:21:39, Info CSI 000001e2 Warning: Overlap: Directory \??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-shell32, version 10.0.19041.2788, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-shell32, version 10.0.19041.2788, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2023-03-24 16:21:39, Info CSI 000001e3 Warning: Overlap: Directory \??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-shell32, version 10.0.19041.2788, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-shell32, version 10.0.19041.2788, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2023-03-24 16:21:39, Info CSI 000001e4 [SR] Verify complete
    2023-03-24 16:21:39, Info CSI 000001e5 [SR] Verifying 100 components
    2023-03-24 16:21:39, Info CSI 000001e6 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:40, Info CSI 000001e7 [SR] Verify complete
    2023-03-24 16:21:40, Info CSI 000001e8 [SR] Verifying 100 components
    2023-03-24 16:21:40, Info CSI 000001e9 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:41, Info CSI 000001ea [SR] Verify complete
    2023-03-24 16:21:41, Info CSI 000001eb [SR] Verifying 100 components
    2023-03-24 16:21:41, Info CSI 000001ec [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:41, Info CSI 000001ed [SR] Verify complete
    2023-03-24 16:21:42, Info CSI 000001ee [SR] Verifying 100 components
    2023-03-24 16:21:42, Info CSI 000001ef [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:44, Info CSI 000001f0 CSIPERF - FilePI Queue 2102ms
    2023-03-24 16:21:44, Info CSI 000001f1 [SR] Verify complete
    2023-03-24 16:21:44, Info CSI 000001f2 [SR] Verifying 100 components
    2023-03-24 16:21:44, Info CSI 000001f3 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:45, Info CSI 000001f4 [SR] Verify complete
    2023-03-24 16:21:45, Info CSI 000001f5 [SR] Verifying 100 components
    2023-03-24 16:21:45, Info CSI 000001f6 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:46, Info CSI 000001f7 [SR] Verify complete
    2023-03-24 16:21:46, Info CSI 000001f8 [SR] Verifying 100 components
    2023-03-24 16:21:46, Info CSI 000001f9 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:47, Info CSI 000001fa [SR] Verify complete
    2023-03-24 16:21:47, Info CSI 000001fb [SR] Verifying 100 components
    2023-03-24 16:21:47, Info CSI 000001fc [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:49, Info CSI 000001fd [SR] Verify complete
    2023-03-24 16:21:49, Info CSI 000001fe [SR] Verifying 100 components
    2023-03-24 16:21:49, Info CSI 000001ff [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:51, Info CSI 00000200 [SR] Verify complete
    2023-03-24 16:21:51, Info CSI 00000201 [SR] Verifying 100 components
    2023-03-24 16:21:51, Info CSI 00000202 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:52, Info CSI 00000203 [SR] Verify complete
    2023-03-24 16:21:52, Info CSI 00000204 [SR] Verifying 100 components
    2023-03-24 16:21:52, Info CSI 00000205 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:52, Info CSI 00000206 [SR] Verify complete
    2023-03-24 16:21:52, Info CSI 00000207 [SR] Verifying 100 components
    2023-03-24 16:21:52, Info CSI 00000208 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:54, Info CSI 00000209 [SR] Verify complete
    2023-03-24 16:21:54, Info CSI 0000020a [SR] Verifying 100 components
    2023-03-24 16:21:54, Info CSI 0000020b [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:55, Info CSI 0000020c [SR] Verify complete
    2023-03-24 16:21:56, Info CSI 0000020d [SR] Verifying 100 components
    2023-03-24 16:21:56, Info CSI 0000020e [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:57, Info CSI 0000020f [SR] Verify complete
    2023-03-24 16:21:57, Info CSI 00000210 [SR] Verifying 100 components
    2023-03-24 16:21:57, Info CSI 00000211 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:21:59, Info CSI 00000212 [SR] Verify complete
    2023-03-24 16:21:59, Info CSI 00000213 [SR] Verifying 100 components
    2023-03-24 16:21:59, Info CSI 00000214 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:22:01, Info CSI 00000215 [SR] Verify complete
    2023-03-24 16:22:01, Info CSI 00000216 [SR] Verifying 100 components
    2023-03-24 16:22:01, Info CSI 00000217 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:22:03, Info CSI 00000218 [SR] Verify complete
    2023-03-24 16:22:03, Info CSI 00000219 [SR] Verifying 100 components
    2023-03-24 16:22:03, Info CSI 0000021a [SR] Beginning Verify and Repair transaction
    2023-03-24 16:22:04, Info CSI 0000021b [SR] Verify complete
    2023-03-24 16:22:04, Info CSI 0000021c [SR] Verifying 96 components
    2023-03-24 16:22:04, Info CSI 0000021d [SR] Beginning Verify and Repair transaction
    2023-03-24 16:22:06, Info CSI 0000021e [SR] Verify complete
    2023-03-24 16:22:06, Info CSI 0000021f [SR] Repairing 2 components
    2023-03-24 16:22:06, Info CSI 00000220 [SR] Beginning Verify and Repair transaction
    2023-03-24 16:22:06, Info CSI 00000221 [SR] Cannot repair member file [l:12]'riched20.dll' of Microsoft-Windows-RICHED32, version 10.0.19041.1, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file cannot be checked
    2023-03-24 16:22:06, Info CSI 00000222 [SR] Cannot repair member file [l:12]'riched20.dll' of Microsoft-Windows-RICHED32, version 10.0.19041.1, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file cannot be checked
    2023-03-24 16:22:06, Info CSI 00000223 [SR] This component was referenced by [l:132]'Microsoft-Windows-Client-Desktop-Required-WOW64-Package0015~31bf3856ad364e35~amd64~~10.0.19041.2788.20fa7bc42b98da2d6cc4f49e1f942dfb'
    2023-03-24 16:22:06, Info CSI 00000224 [SR] Repairing file \??\C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\\OneDrive.lnk from store
    2023-03-24 16:22:06, Info CSI 00000225 [SR] Repair complete
    2023-03-24 16:22:06, Info CSI 00000226 [SR] Committing transaction
    2023-03-24 16:22:06, Info CSI 00000227 Creating NT transaction (seq 1)
    2023-03-24 16:22:06, Info CSI 00000228 Created NT transaction (seq 1) result 0x00000000, handle @0x8a0
    2023-03-24 16:22:06, Info CSI 00000229 Transaction UoW: {9ad3ec31-c9f8-11ed-a2f5-089798e067fc} for BeginTransaction
    2023-03-24 16:22:06, Info CSI 0000022a@2023/3/24:20:22:06.890 Beginning NT transaction commit...
    2023-03-24 16:22:06, Info CSI 0000022b Transaction UoW: {9ad3ec31-c9f8-11ed-a2f5-089798e067fc} for CommitTransaction
    2023-03-24 16:22:06, Info CSI 0000022c@2023/3/24:20:22:06.932 CSI perf trace:
    CSIPERF:TXCOMMIT;49164
    2023-03-24 16:22:06, Info CSI 0000022d [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired
    2023-03-24 16:24:10, Info CBS Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
    2023-03-24 16:24:10, Info CBS TiWorker signaled for shutdown, going to exit.
    2023-03-24 16:24:10, Info CBS Deleting the contents of directory: \\?\C:\Windows\CbsTemp
    2023-03-24 16:24:10, Info CBS Deletion of: \\?\C:\Windows\CbsTemp successful
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: ExecutionEngineFinalize
    2023-03-24 16:24:10, Info CBS Execution Engine Finalize
    2023-03-24 16:24:10, Info CBS Execution Engine Finalize
    2023-03-24 16:24:10, Info CBS Lock: Lock removed: TiWorkerClassFactory, level: 30, total lock:3
    2023-03-24 16:24:10, Info CBS Lock: Lock removed: CCbsWorker, level: 5, total lock:2
    2023-03-24 16:24:10, Info CBS Ending the TiWorker main loop.
    2023-03-24 16:24:10, Info CBS Starting TiWorker finalization.
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: ExecutionEngineFinalize
    2023-03-24 16:24:10, Info CBS CBS Engine already deactivated
    2023-03-24 16:24:10, Info CBS CBS Engine already deactivated
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: ComponentAnalyzerFinalize
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: PackageTrackerFinalize
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: CoreResourcesUnload
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: SessionManagerFinalize
    2023-03-24 16:24:10, Info CBS Lock: Lock removed: CSIInventoryCriticalSection, level: 64, total lock:10
    2023-03-24 16:24:10, Info CBS Lock: Lock removed: CCbsSessionManager, level: 11, total lock:9
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: CapabilityManagerFinalize
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: PublicObjectMonitorFinalize
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: Enter vCoreInitializeLock
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: WcpUnload
    2023-03-24 16:24:10, Info CSI 0000022e Direct SIL provider: Number of files opened: 202907.
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: DrupUnload
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: CfgMgr32Unload
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: DpxUnload
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: SrUnload
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: CbsEsdUnload
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: CbsTraceInfoUninitialize
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: CbsEventUnregister
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: AppContainerUnload
    2023-03-24 16:24:10, Info CBS CbsCoreFinalize: WdsUnload, logging from cbscore will end.
    2023-03-24 16:24:10, Info CBS Ending TiWorker finalization.
    2023-03-24 16:24:10, Info CBS Ending the TrustedInstaller main loop.
    2023-03-24 16:24:10, Info CBS Starting TrustedInstaller finalization.
    2023-03-24 16:24:10, Info CBS Lock: Lock removed: WinlogonNotifyLock, level: 8, total lock:6
    2023-03-24 16:24:10, Info CBS Ending TrustedInstaller finalization.

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