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Hollypelt's avatar
Hollypelt
New Rookie
10 years ago

Re: Missing worlds, characters, account reset

Hi Crin,

Thank you for the reply.  Merry Christmas to you.  🙂

No backups.  Now I know.  😛 

As far as I can tell, only the Sims4 files were affected.  Here's another twist:  yesterday at one point after I noticed the saves folder was empty, there was still some screenshots/jpg's in C:\Users\Me\Documents\Electronic Arts\The Sims 4\cache.

I made a copy of the entire \EA folder as a backup.

Today, the files in \cache are gone.  In the backup folder, the \cache folder still has the screenshots/jpgs.  So on day 2 of this problem, something is continuing to delete my files (!!). 

Nothing in recycle bin.  I'll look out to see if other files in non-EA folders are missing.

Thanks again for any ideas you may have.

-Julia

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Cache files are just that .. files to cache information to make it load faster. There don't seem to be many used these days in the cache folder and it's removed from time to time. Don't worry about those

    So as long as the files in the saves and other folders aren't removed, you're ok.

    Here's a little post about what files are used for what: http://sims4.crinrict.com/en/2014/09/user-files-explained/

    I would back the important ones up after every play session for the moment and see how it goes.

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