Re: My game is going to a white screen..
It runs on Windows, it will load to the sims and Maxis screen then turn to a small bar and not respond.
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@MollyBea99 Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save and play in live mode for a bit. Let me know either way.
If you still get the white screen, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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