Forum Discussion

5 years ago

Solved

My game is going to a white screen..

Hi! I’ve tried everything!! My game won’t work! When I open it it’ll launch then just go right to a white screen, when I’m stuck on there screen I have no option the game won’t close and it won’t m...

puzzlezaddict
5 years ago
@MollyBea99 Are you currently running the Legacy Edition, or the standard version of Sims 4?

Please try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

MollyBea99

5 years ago

It runs on Windows, it will load to the sims and Maxis screen then turn to a small bar and not respond.

puzzlezaddict

Hero+

5 years ago

@MollyBea99 Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save and play in live mode for a bit. Let me know either way.

If you still get the white screen, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/