Forum Discussion

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

Re: My sims 4 keeps crashing when I press the play button on the main menu:(

@Ummn0thanks  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't or didn't help, please uninstall any Razer apps you're using.  The Sims 4 errors in your dxdiag (thanks for posting it, by the way) often happen when another program is interfering with Sims 4, and Razer software is the most common culprit.

If that doesn't help either, try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

2 Replies

  • Ummn0thanks's avatar
    Ummn0thanks
    2 years ago

    Hi yes!Thank u for the response,for your first option the only farthest i could go is making my sim,choosing the season and when i click the house i want and all it crashes!As for your second option,i'm not quite sure what a razer app is..but,i've tried my best to locate some and uninstall but still didn't work☹️(.As for the others,still no hope.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Ummn0thanks  Razer is a company that makes laptops, gaming-related peripherals (mice, keyboards, etc.), and software (Synapse, Chroma, some others).  Its software can conflict with Sims 4, causing the game to crash with the same type of error I see in your dxdiag.  In fact, those errors are usually caused by interference from outside software.  But the clean boot should have helped with that: nothing should have been running on your computer except Sims 4, the EA App, and Windows.

    If you did open some other app, please test again while keeping that app, and everything else, closed.

    Otherwise, please try playing in a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account.  You'll be able to launch Sims 4 without needing to reinstall anything, but your saves and other user data won't be available.  That's fine for now; just let me know whether the game works.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,119 PostsLatest Activity: 25 minutes ago