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pekesims
Hero (Retired)
10 years ago

Re: My Sims 4 serial code wont work

Hi @caitlindockery

Are you absolutely sure you are logging in Origin with the same EA account where you registered your game? If so, please log out, close Origin, restart it and try to log in again using your email address instead of your username.

If that doesn't work, contact customer support so a game advisor can help you.

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