Re: my sims 4 won't start: white screen

I’ve been having the same issue I’ve removed my mods folder, save files and reinstalled both origin and sims 4 and it still pops up in windowed mode with a white screen. I just tried what you recommended and it still doesn’t work, anyone have any ideas to get it back to full screen so it fixes ?

@SimplayShel

Reinstalling the game has nothing to do with the problems in your current saves.
The game is reinstalled in the Program Files installation folder when second game folder - your current game including your saves can be found in the Documents folder

.REMOVING THE MODS ISN'T ENOUGH
If you have not already done so move the mods folder to the desktop.
Delete localthumbcache.package file in the game folder!!! This is important because it applies to the errors of the game also.

Turn on the game to create a new, empty mods folder and check if a game is working now without mods and CC and after deleting this file
Check if there are new updated versions of the mods and CC you are using.
Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods one by one every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method. ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
You need to find a culprit and either remove it or replace it with an updated version

I don't work for EA

Thank you!!!!!!!

hi! i am currently experiencing the same issue as above, I followed your instructions and have me DXdiag, where would I post that to?

ok, I attached the DXDiag, after I initially followed your instructions the game was working for a few weeks, but now the same issue is happening again and it is getting frustrating since I just bought a new pack. Any help would be greatly appreciated

-f works like a charm, thanks!!!

okay

BLESS YOU, YOU MAGNIFICENT BEING!!! I’ve been driven nuts for MONTHS!! I tried all the things, this finally fixed it. THANK YOU SO VERY MUCH!!

This was the only thing that worked for me thank you!

I'm following the steps you suggested but when you want me to change it from 1 to 0 it wont let me edit it and put that 0. Any idea how to fix that?

I tried everything that was suggested here and nothing worked. What is meant by -f? I'm getting mad with the game ...😞

@Maricy713  The -f command line argument, entered into Origin, forces Origin to open the game in fullscreen mode regardless of what settings you've used in the past.  (The -w argument forces windowed mode.)  There are other ways to accomplish the same thing if necessary.

Please list the steps you've already tried, so we don't repeat anything that didn't help.  And please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

i have the exact same problem and i tried exactly what you said and my full screen and widowed full screen where already both at 0 and my game still doesn’t work. 

YOU DESERVE EVERYTHING IN LIFE TYSMMMMM

What worked for you?

It works when I remove mods but I want to play with mods and every time I enable them the white screen shows up. iv'e deleted my mods folder 6 times and nothing has changed.