Re: my SIMS is not works ): plz help me!!

Hm. Don't think they have isreal custom support.

Try US Live chat then

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page

IM WAITING FOR ADVISOR IN MY US "COUNTRY" THAMK YOU