Hi. Please, can someone help me?
My game has crashed several times since the last update. Mods are disable. I repaired the game and renamed the game folder, but when I tried to play, it crashed again. I've been playing in Innisgreen.
I’ve attached my lastCrash file (without xml tag) and screenshots of my DxDiag information.
Sure. Thanks for response!
PD: My game has just closed twice 😪
This has been happening to me as well! I've repaired the game twice and was looking for this in the forum so I can add my game to the list of affected games!
Tonight my game crashed more than 10 times. I was playing in Innisgreen. I only have two Sims, who are university students, and the game crashes when they go to classes or take care of their plants. It also crashes when I switch from speed 3 to speed 1.
Rucklia Please go back to using DirectX 11 mode. And since the DX11 crashes in your dxdiag point to a component of the Nvidia graphics driver, please do a clean uninstall and reinstall of that driver.
Please also disable Game Mode and Game Bar, both under Windows Settings > Gaming.
If you get another crash in Innisgreen, please test in one of the base game worlds. And don't use a fairy, at least not at first. If the game is stable, you can test Innisgreen, which is more unstable in general than other worlds; or fairies, but not with any kind of custom or glowing tattoo.
Thank you for the suggestions. I will try using DirectX 11 and follow the steps you mentioned. However, I’d like to know if, after testing everything, I can go back to using Dx9, since the GShade shaders I use are not compatible with Dx11. I had never experienced this problem before the last update.
Rucklia Let's get the game stable without GShade first, and then you can add it back and test again. GShade does cause problems from time to time even when it's supposed to be compatible.
There are alternatives though, including GShade options for DX11, and ReShade as well.
I’ve been testing with a new save on DirectX 11, outside of Innisgreen, for the current rewards event. There were no issues, the game ran fine. Then I played a bit with my save in Innisgreen, which stayed stable too, although I didn’t play for very long. When I switched back to DirectX 9 with GShade, the game crashed again.
So I decided to keep playing without shaders and with DirectX 11, but the game still closed unexpectedly. I really don’t understand what’s happening, but as I mentioned before, this only started after the last update and only affects my Innisgreen save.
Next I’ll try playing with GShade and DirectX 11 on a new save, without the MXAO options (which are the main reason I use GShade). I’ll share the results of this test by tomorrow at the latest. I apologize for the delay in responding — between work and family I’ve had very little time to play.
puzzlezaddict I want to give an update on what I’ve tried so far:
I uninstalled The Sims 4 completely.
I used DDU to fully remove my graphics drivers, then reinstalled the latest Nvidia driver.
After that, I reinstalled The Sims 4.
I tested the game first on DirectX 11, without GShade or mods.
I also made sure the game is set to always run with my dedicated Nvidia GPU (RTX 4060 Laptop), so it’s not using the integrated Intel graphics.
Despite all of this, I still get crashes (APPCRASH, c0000005) in TS4_x64.exe. This only started happening after the latest update, and I can reproduce it in my Innisgreen save even without mods or shaders installed.
At this point, it doesn’t look like the issue is with my drivers or system, but rather with the game itself after the patch. I’ll continue testing, but I wanted to report these results in case it helps narrow down the cause.
puzzlezaddict In my most recent test, here’s what happened in-game:
I entered build/buy mode to sell a few items and paint some walls (I’m slowly building my Sims’ house).
My Sims harvested all the plants in their greenhouse and tended to them.
They attended their university classes.
They collected the mail.
A few seconds later, while eating some harvested crops from their inventory, the game crashed.
