Need help finding source of crash
Hello everyone! I hope you are all having a great day! I am in a bit of a pickle as I am unsure what is causing my game to crash so often as of late. Just today I had it crash 3 times in a row while ...
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@Starscream195 With 16 GB RAM in your system, you should have more than enough for Sims 4 and whatever else you're running in the background, that is unless you have some other program that uses significant memory and won't allow itself to be pushed to virtual memory while you're playing. But you could always check the Task Manager for system RAM use, or you could simply not open any other apps while playing.
Still, out of memory crashes typically look different than what's in your dxdiag. (You're getting access violations, and the OOM crashes I've seen have been breakpoint errors.) And if the issue is not how much RAM you have, then adding more won't make any difference. For the record, power supply issues typically don't look anything like this either, whether the supply isn't providing enough power along one of the rails or the system is calling for too much power overall.
@puzzlezaddict I typically only really have discord open in the background when I play any game. But I will double check in case any other thing is using something.
Could you explain to me a bit more about the access violations that you spotted? What could be causing those?
Could you explain to me a bit more about the access violations that you spotted? What could be causing those?
@Starscream195 This is an access violation:
Fault bucket 1696890453237972485, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: TS4_x64.exe P2: 1.81.72.1030 P3: 6164ed39 P4: TS4_x64.exe P5: 1.81.72.1030 P6: 6164ed39 P7: c0000005 P8: 000000000106eeb7 P9: P10:The c0000005 is Windows for "access violation." It means the program in question tried to access a memory address in way that's not allowed, but that covers a lot of ground. Essentially, it tried to perform a function (read/write/execute) at an address that doesn't support that function; or at an address it's not allowed to access, for example in the protected Windows memory space; or there's a null pointer involved. In some ways, the exact action the program tried to perform doesn't matter—the point is that it tried to do something it should have known wasn't possible or allowed.
That's why the cause is typically a problem with the program itself. In this case, that includes not only Sims 4 but any mods or possibly custom content you've added. If one of these files is improperly coded, it could try to access memory in the wrong way. How exactly that happens is beyond my ability to explain since I don't know anything about coding, but you can imagine how easily this might happen. When the issue is Sims 4 itself, a game repair should address it, although it's occasionally been necessary to uninstall and reinstall. Mods are the much more frequent culprit though.
It's true that a hardware issue could cause an access violation, for example if a memory module or drive is damaged, data could be corrupted or unusable. But in either of those cases, there are typically other symptoms. I'm not saying your system definitely doesn't have a hardware issue, just that in the absence of any other symptoms, mods are still much more likely to be the problem.
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