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Re: new

Hi, I'm sure someone will be along soon, meanwhile here are some posts on 1: Troubleshooters, 2: System Requirements.

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Cache Files: There is a step by step here on Clearing Cache Files (you can also move it to the desktop instead of deleting if you want to be on the safe side).Another idea for you is to to a Clean Boot of your pc.

Here's a troubleshooter. and another troubleshooter post by Crinrict

Have you checked the current System Requirements for running the game?


2 links that may help you with the requirements as they increased quite a bit for the game to run well.

  • If you don't use any mods or cc (/or never have), please post your dx diag once repairing your game, for someone to diagnose your pc issue.

If you use mods or cc >> (I realise you state no, but just checking if you recently did)

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Sadly, there is no short cut to finding broken cc & mods, If you use any mods or cc please check for updates to them where you found them; after any sims update or game pack added, as they are known to break the game.. or at the very least cause issues;


  • Apart from culling your folders one by one, or the  50/50 method, to narrow down the broken cc or mod, that is all you can do, (restarting and checking your game each time) you'll simply need to find the broken mod/cc it and remove it

  • Mods & cc are well known to cause various in-game issues please check for updates to them / where you found them; do this also > after any sims update or adding a game pack,

    It's up to the artist of particular cc & mods to keep them compatible with the game, and if you use them, then check your game after each patch etc.. you may need to find the culprit affecting your game.  Also,  if you are new to using cc/mods please check my post here on maintaining your game.  as there are many tips including the 50/50 method and tools to help you fix your game and how to find the broken mod.

    Then run your game vanilla, while checking mods and cc, with the cull method;

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    The following flowchart is From here: Sims Wiki  also there's a good guide at Carls Sims Guide to find broken cc/mods


When you upload your dxdiag, someone will find it easier to diagnose for you.

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