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puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

Re: No audio after putting PC to sleep

@kitte7  I wonder if your issue is the same as this one:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Audio-error-trapping-gone-since-the-last-update/m-p/10568442#M222400

While that is about sound output changing, it's possible that the process of the computer transitioning to or from a sleep state has the same underlying effect.

Regardless, it's not a good idea to leave a game running while a computer is in sleep mode.  Not only will there likely be performance issues, although those may be subtle, but problems like this are not uncommon.  That's not to say you can't do so or that you'd be damaging your computer or save data, just that this process isn't really expected to work properly.

5 Replies

  • kitte7's avatar
    kitte7
    4 years ago
    @puzzlezaddict not exactly.. I tested it just now. I connected the speakers first, opened TS4, then connected the headphones. The sound was playing on the speakers. When I closed the speakers the sound connected to the headphones.

    But if it was after putting PC to sleep then neither would work.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @kitte7  Please try updating your audio drivers.  Hit Windows key-X, choose the Device Manager, open the Audio category, click on each of the entries in turn, and click the black and green Update button.  Do the same for the Sound category, then restart your computer.

    If that doesn't help, please try playing in a clean boot.

    https://www.windowscentral.com/how-clean-boot-windows-10

    When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running.  The Razer software in particular needs to be disabled, if any of it is still active: your dxdiag contains one error related to a Razer process amid all the audio diagnostics you ran.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    4 years ago

    @kitte7 Does your AOC monitor have speakers? I'm guessing it does not and the computer is routing sound over the HDMI cable to the monitor. You could try amplified speakers connected to the head phone jack and config Windows audio in the control panel. If your using that computer for a desktop model you could disable the sleep mode in power settings is another solution.

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