Forum Discussion

Re: packs missing

@Impossi_Belle_VT  This might well be an EA App issue alone, rather than anything to do with Sims 4 or your system.  Do you start the game through the EA App or from a Sims 4 desktop shortcut?  If you're using the App, does the game library load properly when this happens, or do you see an error message or a blank library or something else that might be a warning sign?

2 Replies

  • That makes sense. I've been having trouble getting the EA app to launch since the recent update, but this particular issue with missing packs long pre-dates those current struggles. I have been launching the game through the EA app ever since the origin app shut down, and there are no issues with the game library or anything else that I've noticed amiss

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Impossi_Belle_VT  Please make note of what you see in the App each time you open it, and if and when this issue happens again, let me know if anything has changed.  I'm also curious what the App lists under Sims 4 > Manage > Manage add-ons, whether your owned packs show there when they don't load in-game.  And it would be useful to knwo whether repairing helps, although that does take some time.

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