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Pjrabbitoh's avatar
Pjrabbitoh
5 years ago
Solved

Re: Please Help! Black Screen Freeze Sims 4

@simster248p Hey, i'm having the exact same issue. Works find for 30 minutes, sometimes 2 hours, sometimes longer, then black flicker, screen goes black, monitor goes into standby mode and cannot turn...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @Pjrabbitoh  This is a long shot, but if you have GeForce Experience set to optimize your Sims 4 settings, please undo that option.  It's better to change your settings manually.

    There are some errors in your new dxdiag that are likely related to the graphics driver, but since they're not timestamped (this is normal, don't worry), I don't know whether they're from before or after you reinstalled the driver.  There are also a couple of Origin errors.  So please do a clean uninstall and reinstall of Origin:

    • Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
    • Clear Origin's cache.
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Origin from the list, and click Uninstall.
    • When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
    • If Revo finds any remaining registry entries, select all, delete, and click Next.
    • Revo will display "Remaining Data and Folders."  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Sims 4 and other Origin games are installed by default.)  Delete the rest.
    • Close Revo, and restart your computer.

    Next, download the full Origin installer and run it.  Here's the direct download link:

    http://download.dm.origin.com/origin/live/OriginSetup.exe

    Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."

    If you see the same issue, please try playing in a clean boot:

    https://www.windowscentral.com/how-clean-boot-windows-10

    When you've rebooted, please go through the Task Manager's background processes list looking for anything that doesn't absolutely need to be running.  For example, anything with the word "Nvidia" in it should stay, and of course anything Windows-related, but other background tasks need to be shut down.  While the clean boot normally addresses this, some apps still manage to run, hence the need to double-check.

Pjrabbitoh's avatar
Pjrabbitoh
5 years ago

Hey Puzzle, 


Thanks so much, it's so annoying this error. I thought before I do any changes as you've shown, I show you the Dxdiag again as I have (I think) updated the graphics drivers. 

See attached.

Your instructions are quite advanced, I cant even work out what a GPU is, let alone how to do all the stuff you said. 

I've downloaded the NVidia.exe file and have it ready to go. This was about 630mb and included the new drivers. It's called "GeForce Experience". So I think I have Step 1 ready. 

Step 2 - Download DDU , easy enough. 

Step 2.5 and 3 - Clear. 

What do I need to download from Levono? I did not understand this instruction....

- Note: With some computers you may have to download your GPU/Audio drivers from the OEMs website (HP, Dell, Lenovo etc.) - some GPUs may have custom hardware IDs that only officially work with the OEM specific drivers; however this isn't common.

Thanks so much again for you help. 

P.J.

roberta591's avatar
roberta591
Hero (Retired)
5 years ago

@Pjrabbitoh   When you want someone to know you replied you need to tag that person with the @ user name. That will send an email to that person saying you have replied. thank you

  • Pjrabbitoh's avatar
    Pjrabbitoh
    5 years ago
    @roberta591 sorry, i didn't realise I didn't do it. Thanks for the help.
  • roberta591's avatar
    roberta591
    Hero (Retired)
    5 years ago

    @Pjrabbitoh After researching your hardware what you describe could be a heat issue. Does the case have plenty of room for air flow? Are all the fans working. Is your computer a slim style? Over heating could cause a hard crash and as short a time as to reboot the computer it could cool down enough to work again. Slim style cases frequently have non standard power supplies and with limited space for air flow. I think your computer comes with a non standard 180W power supply. First thing to check is if the computer isn't over heating.

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