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Re: Problem with 64-bit/32-bit Origin

@jwduncan79 Try disabling PCMatic just to see whether it helps. What you've described is exactly what happens when an antivirus blocks Sims 4 from starting, and if that's the problem, then other suggestions aren't going to make a difference.

The driver for your graphics chip is also somewhat old. If the antivirus isn't the issue, it may help to update the driver. You can find the newest version made by Intel for your graphics chip here:

https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40-

Run the driver installer as an admin: right-click on the download and select "Run as administrator." Restart your computer after installing and before trying to play.

1 Reply

jwduncan79
5 years ago
[grumble]... Well, it was the AV software. Apparently BOTH AVG and PCMatic were blocking the TS4.exe file from starting... and not telling me they were doing it. After changing the settings around so that I get prompted for things like that from now on, it works just fine... Thanks for the assist.