Re: Purchased Content Removed

I checked the game, and the items aren't there anymore. I specifically searched for the animal hats in CAS, and the Laser Light Show in build-buy.

I did connect with a different person at EA Help who recommended uninstall/reinstall and clearing the cache. 

The second person was able to verify the purchase date for the content, so I am hopeful that I'll get it back.

Edit/Resolution:

I completely uninstalled/reinstalled, then cleared the cache for both the game and the EA App.

My items are back! I can now resume rolling my eyes at all the Sims dressed as hot dogs, while I sip a zebra fizz at the flaming tiki bar.