Re: Re: Sims 4 Game Freezes to Black Screen

@paytonig  I've split your post into its own thread since the other thread was a bit old.  First of all, if you can't close the game, hit ctrl-alt-delete, bring up the Task Manager, select Sims 4, and click End Task.  If you can't see the Task Manager, hit ctrl-alt-delete again and sign out of your Windows account.  That will boot you to the sign-in screen and close any running apps, including Sims 4.

Restart your computer (by choosing Restart in the menu in the lower-left corner, not by holding the power button), and try again to play.  If you still get a black screen, or you see another issue that prevents the game from working properly, let me know, and also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/