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Hero+

Re: Re: Sims 4 is not launching

@Semscher Sorry for the delay in responding; I meant to post but got a bit distracted. I also saw your post in another crashing thread, and the same suggestion is worth trying for you too: play while your computer is completely offline. Login to Origin, put it in offline mode, and then turn off wifi and/or pull the ethernet cable.

If that doesn't help, and it may well not in your case, then the next step is to run a couple of commands to check Windows system files. Here's how:

Hit Windows key-X
Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
The system will start validating soon. If it throws an error, please list it here
After it reaches 100%, hit Windows key-X again
Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
Post the message you receive here

By the way, I'm still on an earlier Windows build than you are, but plenty of people have 1903 like you, and some of them at least must have run the update in the last couple of days. Most of them can still play TS4 just fine. So it's not purely the Windows update, although of course it could be the update combined with something else.

2 Replies

Semscher
6 years ago
No problem, I'm thankful, that someone is trying to help me! 🙂 The offline option did not help sadly.
The Restore Health command finished without problems, the scannow gave this.
Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\Windows\system32>
CBS.log3.7 MB
puzzlezaddict
Hero+
6 years ago
@Semscher Alright, the corrupt files referenced in the sfc scan could be important, or they could be nothing, just a result of a Windows 10 install that was originally older. So I'd like to see the results of the scan. You can filter for just the sfc results and exclude everything else. Here's how:

Type "cmd" without quotes into the search box in the lower left corner of your screen, and open Command Prompt.

Crtl-C to copy this line: findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt , crtl-V to paste it into the window, and enter.

A file called sfcdetails will land on your desktop. Attach it to a post, and I'll take a look.

This will have to wait until tomorrow though, or rather later today, because I need to sleep.

Edit: I see you attached the entire log, so never mind. I'll still look later though.