Re: Registered Sims4 Expansion Pack to the wrong account
Hey there @SailorNarcissism
Oh hamburgers, that's an unfortunate mistake. No worries though, just contact the support and ask them kindly to help you with this situation. They should be able to help you transfer the ownership of your expansion from one account to another since you clearly own both of the accounts yourself and clearly made an honest mistake.
So here's the link to the support : https://help.ea.com/en/contact-us/
After you have clicked that, make sure you are logged in from the top right of the page and select your region. Then, from the little images that load on the screen, click 'Origin' as your "Game or service" , 'PC/MAC' as your "platform", whichever you use, 'Manage my account' as the "topic", and 'Transfer between accounts' as your "issue". Choose whichever Origin version you're using, and a blue button reading 'Select contact option' should appear to the bottom of the page. Click that and you should be given the choices of how you can contact the support.
Be mindful that the region you choose affects the support choices available for you. Nothing stops you from changing the region you're contacting to. For example, I like to myself contact UK or US support always as I find it easier for myself. Remember that each region follows their own work hours as well.
If the support page does not load properly or the Live chat for example does not work, please try out the following :
- Disable ad blockers
- Disable pop-up blockers
- Disable no-script
- Allow cookies on EA Help
- Press F5 to refresh the page
- Clear the browser cache
- Try another browser
If you have any further questions how to contact the support, here is a helpful link related to that topic : http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100
Good luck !
